Suppliers, use these letter templates to offer an apology to a customer for an error made in a shipment to the customer.
There are two forms included in this file:
- One letter is for a situation where items were shipped that were not ordered by the customer. The supplier agrees to arrange pickup of the items and will adjust the customer's invoice accordingly.
- The other letter reflects a circumstance where a customer has canceled a purchase order due to problems.
These Apology Letters for Shipping Errors
are provided in MS Word format, and are fully editable.