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Product Return and Refund Policy

Does your business have a policy in place for product returns and customer refunds? You are required to put it in writing for the benefit of your customers. Use this easy template to create your own Product Return and Refund Policy.

The Policy covers:
  • how goods must be returned by the customer,
  • shipping method and charges,
  • restocking fee,
  • reporting damaged items and shortages,
  • order cancellations and changes,
  • how refunds will be issued,
  • warranty exchanges,
  • non-returnable items,
  • undeliverable merchandise.
This Product Return and Refund Policy template is available as a downloadable MS Word file which can be easily customized to fit your business needs.

Download: Product Return and Refund Policy

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Canadian Law Resources: (14-Apr-2018) E.&O.E.

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